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CritterCures frequently asked questions

  1. How can I order my pet's supplies?
  2. How do I contact the staff at CritterCures.com?
  3. How long does it take for my order to arrive to my mailbox if I order online?
  4. Do you distribute controlled substances?
  5. How can I pay for my pet's products?
  6. What's the difference between generic products and the brand?
  7. What is the buySAFE guarantee?
  8. What is the return policy at CritterCures.com?
  9. Why don't I need a prescription for Frontline or Advantage flea treatment?
  10. What do I do if my pet has a reaction to the product?
  11. What's the difference between Frontline and Frontline Plus?
  12. Do you ship your pet products internationally?

How can I order my pet's supplies?

Crittercures.com offers three easy ways to order; online, by phone, or through fax or email. We have simple instructions for each method so your shopping is an easy experience.

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How do I contact the staff at CritterCures.com?

To speak to an associate directly, you can call our number toll free at: 1-855-274-8837 from Monday to Friday 6am to 6pm and Saturday 7am to 4pm. Or you can send us an email at info@crittercures.com.

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How long does it take for my order to arrive to my mailbox if I order online?

It will take the orders about 2-4 weeks to arrive.

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Do you distribute controlled substances?

We do not dispense any controlled substances under any circumstances.

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How can I pay for my pet's products?

CritterCures.com proudly accepts MasterCard, Visa, Discover, band certified cheques, money orders, and international money orders. All credit card information is removed from our system after each transaction; we do not store credit card information. All prices on CritterCures.com are in US dollars.

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What's the difference between generic products and the brand?

The generic version of a brand name product is exactly the same in active ingredients, dosage form, concentration, and administration. The difference in the drugs may be their color, taste, shape, inactive ingredients, packaging, and price.

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What is the buySAFE guarantee?

BuySafe is a guarantee that shows online costumers which websites are safe to use and that can be trusted. BuySafe provides a 3-in-1 guarantee that demonstrates that transactions are secure and efficient. The first part is that the costumer will get what they paid for or they will get their money back, the second part is protecting the identity of costumers, and the third part of this guarantee ensures you are getting the best prices on your pet products. If you find your product for a lower price within 30 days, you can be refunded the difference up to 100 dollars.

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What is the return policy at CritterCures.com?

At CritterCures.com, all sales are final. Once sent out of our facilities, products cannot be refunded or returned. If your purchase has been damaged during shipping, call us immediately at 1-855-274-8837.

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Why don't I need a prescription for Frontline or Advantage flea treatment?

These products have been tested and proven to be very safe and effective so they do not need a prescription.

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What do I do if my pet has a reaction to the product?

Take your pet to the veterinarian immediately if your pet begins to have side effects from any products even if the side effect is not severe. Speak to your veterinarian before using any products on your pet.

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What the difference between Frontline and Frontline Plus?

Frontline Plus attacks the flea larvae and eggs while Frontline Spot does not providing more protection than regular Frontline.

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Do you ship your pet products internationally?

No, CritterCures.com only ships within the United States.

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Disclaimer: CritterCures is an educational resource, and all information herein is strictly for educational purposes. It is not intended to diagnose, treat, prevent, or cure diseases, nor is it meant to replace the (prescribed) treatment or recommendations of your veterinarian or healthcare provider. Always inform your veterinarian or healthcare provider of any products that your pet are taking, including herbal remedies and supplements.