We guarantee the following things. (1) To accept returns on all items within 30 days from date of delivery. (2) We will refund the entire purchase price of the order, minus shipping. (3) There will be no hidden (re-stocking) fees.
Here at CritterCures we are so confident with your satisfaction with our purchase we are backing it with a 30-day money-back guarantee—all that we ask is that you try the product(s) before deciding if you want a refund.
Why? Natural herbal products take a while to build up in your pet’s system. It can take up to a few weeks before you notice the intended effects. This is normal. Remember, these are not prescription drugs; they’re plant extracts. They require some time to work with the body.
So give our products a full 90 days of use to enjoy their full benefit. If you love the product, great! If, however, after trying them for 30 days you’re not satisfied, then send them back for a full refund (minus shipping.)
If you decide to return any item(s), you must contact our office for a return authorization number along with return instructions. This will ensure there will be no delay in issuing your refund.
Please note: Without a return authorization we cannot return your purchase.
All credit should be returned and the transaction otherwise finalized 5-10 days after we receive your return in the warehouse.
To get a return authorization number, please contact us within 30 days of the shipment date. You can email or call us with your questions, comments, or concerns at any time. We not only welcome your feedback, we encourage it. Thank you for choosing us, and we hope that you enjoy shopping at CritterCures.com!
You can obtain a return number by contacting a customer service representative:
Monday to Friday, 6 am - 6 pm
Suite #321 151-10090 152nd Street ,
Surrey, British Columbia,
Canada V3R 8X8