CritterCures frequently asked questions
- How can I order my pet's prescription?
- How do I contact the staff at CritterCures.com?
- How long does it take for my prescriptions to arrive to my mailbox if I order online?
- Do I need a prescription from my veterinarian? If so, how can I send it in?
- Do you distribute controlled substances?
- How can I pay for my pet's prescriptions?
- What's the difference between generic medication and the brand?
- What is the buySAFE guarantee?
- What is the return policy at CritterCures.com?
- Why don't I need a prescription for Frontline or Advantage flea treatment?
- What do I do if my pet has a reaction to the medication?
- What's the difference between Frontline and Frontline Plus?
- Do you ship your pet medications internationally?
How can I order my pet's prescription?
Crittercures.com offers three easy ways to order; online, by phone, or through fax or email. We have simple instructions for each method so your shopping is an easy experience.
Return to the topHow do I contact the staff at CritterCures.com?
To speak to an associate directly, you can call our number toll free at: 1-855-274-8837 from Monday to Friday 6am to 6pm and Saturday 7am to 4pm. Or you can send us an email at info@crittercures.com.
Return to the topHow long does it take for my prescriptions to arrive to my mailbox if I order online?
It will take the prescriptions about 2-4 weeks to arrive.
Return to the topDo I need a prescription from my veterinarian? If so, how can I send it in?
Not all medications require a prescription but the ones that do must be written by a physician. Prescriptions are required as soon as the order is placed. The original prescription can be sent via mail or sent directly from your physician's office to ours through fax.
Return to the topDo you distribute controlled substances?
We do not dispense any controlled substances under any circumstances.
Return to the topHow can I pay for my pet's prescriptions?
CritterCures.com proudly accepts MasterCard, Visa, Discover, band certified cheques, money orders, and international money orders. All credit card information is removed from our system after each transaction; we do not store credit card information. All prices on CritterCures.com are in US dollars.
Return to the topWhat's the difference between generic medication and the brand?
The generic version of a brand name medication is exactly the same in active ingredients, dosage form, concentration, and administration. The difference in the drugs may be their color, taste, shape, inactive ingredients, packaging, and price.
Return to the topWhat is the buySAFE guarantee?
BuySafe is a guarantee that shows online costumers which websites are safe to use and that can be trusted. BuySafe provides a 3-in-1 guarantee that demonstrates that transactions are secure and efficient. The first part is that the costumer will get what they paid for or they will get their money back, the second part is protecting the identity of costumers, and the third part of this guarantee ensures you are getting the best prices on prescription drugs. If you find your prescription for a lower price within 30 days, you can be refunded the difference up to 100 dollars.
Return to the topWhat is the return policy at CritterCures.com?
At CritterCures.com, all sales are final. Once sent out of our pharmacy, medications cannot be refunded or returned. If your purchase has been damaged during shipping, call us immediately at 1-877-311-CURE (2873).
Return to the topWhy don't I need a prescription for Frontline or Advantage flea treatment?
These medications have been tested and proven to be very safe and effective so they do not need a prescription.
Return to the topWhat do I do if my pet has a reaction to the medication?
Take your pet to the veterinarian immediately if your pet begins to have side effects from any medication even if the side effect is not severe. Speak to your veterinarian before giving any medication to your pet.
Return to the topWhat the difference between Frontline and Frontline Plus?
Frontline Plus attacks the flea larvae and eggs while Frontline Spot does not providing more protection than regular Frontline.
Return to the topDo you ship your pet medications internationally?
No, CritterCures.com only ships within the United States.
Return to the top